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Job Title: Social Care Network (SCN) Systems Support Specialist

Reports to: SCN IT Strategy Officer

Project Summary:

The New York State Department of Health has established Social Care Networks (SCNs) as part of the 1115 Waiver Demonstration Amendment, and Forward Leading IPA (FLIPA) is the SCN Lead for the Finger Lakes Region. This region is comprised of 14 counties, including Allegany, Cayuga, Chemung, Genesee, Livingston, Monroe, Ontario, Orleans, Schuyler, Seneca, Steuben, Wayne, Wyoming, and Yates. The SCN’s aim is to enhance the delivery of social care services to Medicaid members by coordinating efforts among community-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners.

Organizational Overview: 

Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across more than 27 counties and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.   

Equal Employment Opportunity Statement: 

At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact. 

Security Level: Software Administrator

Job Summary: The SCN Systems Support Specialist is responsible for managing IT solutions and platforms to ensure successful implementation and operation of the SCN. This role serves as the product expert and primary support resource for all end users of the SCN’s IT platform(s), including staff, partners, and community providers, and health systems. This role focuses on ensuring day-to-day system functionality, supporting users with troubleshooting, identifying and escalating platform issues, coordinating user training, and promoting effective use of the system to support implementation and adoption. The SCN Systems Support Specialist plays a key role in differentiating workflow versus IT issues, maintaining up-to-date documentation and specifications, and serving as a liaison between users and vendors.

Duties/ Responsibilities:

• Ensure compliance with all IT Security Policies and Procedures. 
• Serve as the lead Super User and functional expert for the SCN platform(s), ensuring smooth daily operation and optimized system usage across all users.
• Act as lead support for user issues—triaging tickets, analyzing issues, identifying whether problems are user-related or system-related, and resolving or escalating as needed.
• Support existing teams in providing hands-on training, guidance, and coaching for end users, tailored to their roles and workflows.
• Direct relationship management with closed loop referral vendor(s)/IT and data solution vendor(s) and SCN Leadership to support product roadmap and development and ensure product roadmap implementation.
• Collaborate and support platform/IT timely onboarding and offboarding procedures for all SCN, partner, and CBO staff.
• Works with Chief Operating Officer and Compliance Officer to develop user audit procedures and reporting.
• Communicate regular reporting on user access, connectivity, related key performance indicators, progress and concerns to relevant team members

• Investigate system problems and coordinates fixes or functional enhancements with software/IT vendors. 
• Assist network constituents with alternative system workflows if system functionality cannot be fixed or enhanced
• Monitor project progress and proactively work to identify and mitigate risks and barriers that may impact implementation of project activities and goals
• Collaborate as appropriate to establish and manage resource library for systems, processes, and procedures 
• Other duties as assigned

Education & Experience:

• Bachelor's in computer information systems or related field or equivalent experience required 

• Minimum of 3-5 years of experience in a systems administrator role, preferably in a healthcare or social services environment
• Strong project management or related experience required
• Prior experience managing closed-loop referral platforms preferred
• Experience within the New York State health care system (population health, behavioral health, Federally Qualified Health Centers, or similar) preferred 

Skills, Knowledge, and Abilities: 

• Excellent organizational and leadership abilities
• Ability to manage multiple priorities effectively with minimal supervision 

• Outstanding communication and people skills 
• Ability to gather information throughout the lifespan of a project and report out to a variety of audiences 
• Experience seeing project through the full life cycle
• Strong interpersonal skills, independently resourceful and thrives in a fully remote environment
• Fundamental understanding of data sharing/data integration/interoperability, between disparate systems
• Understanding of healthcare, health-related social needs (HRSN) terminology, including screenings, cases, types of interventions, and social needs assessments
• Comprehensive understanding of the mechanics of healthcare programs, including case management, care coordination, and patient engagement strategies
• Proven ability to complete projects according to defined timelines and objectives
• Proficient with MS Office and various business software 

Salary Range:

• Salary is commensurate to education and experience with range of $80-$100k. 

Additional information:

• This position will be remote with regular travel expected for on-site meetings or training across the Finger Lakes Region and New York State
• This position is required to perform all job functions physically located within the United States during EST/EDT business hours.

To apply please send resume and cover letter to: jobs@forwardleadingipa.org

Job Title: Senior Data Analyst 

Reports To: Chief Clinical Officer

Job Summary: This position is responsible for supporting FLIPA in the successful development, implementation, validation, and maintenance of a multi-input data warehouse leveraged to create dynamic visualizations and actionable analytics.  The Senior Data Analyst will regularly communicate with consultants/vendor(s) regarding input and output, the FLIPA team and FLIPA member organizations regarding assigned analytic projects, project summaries, workplan progress, and timelines. This role is also responsible for the identification of data integrity and communication to the Leadership Team and to liaise with members and vendors to support the remediation of identified issues.

Organizational Overview: Forward Leading Independent Provider Association (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality healthcare to the most vulnerable populations in Upstate New York since 2017. FLIPA is renowned for its commitment to the integration of primary care, behavioral health and social care needs. Our growing membership includes a combination of federally qualified health centers (FQHCs), behavioral health providers, and a rural health network across more than 27 counties.

Equal Employment Opportunity Statement: At FLIPA, we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Analyst 

Duties/ Responsibilities:

• Identify, aggregate, and integrate data from disparate sources across the network, including electronic medical records, health information exchanges, adjudicated claims data, etc.  
• Maintain expertise with current state data source files and regularly update documentation describing these
• Develop and optimize ETL processes to integrate data from multiple sources and formats
• Perform data validation and quality assurance to ensure data accuracy and reliability
• Partner with FLIPA data resources to review population health management platform modules for accuracy and functionality.
• Has experience supporting the design and implementation of data warehouse infrastructure to enable scalable, efficient, and automated reporting
• Delve into data to identify discrepancies and patterns as well as risks and opportunities for FLIPA and member organizations.
• Build visually accessible and functional dashboards and models using Excel and Power BI for internal and partner use. 
• Prepare and present reports and visualizations that effectively communicate key findings and facilitate data-driven decision-making. 
• Collaboratively design and implement data solutions to key questions about FLIPA performance, special populations, and program evaluation efforts
• Apply continuous quality improvement to drive changes to enhance the functionality and usability of the data warehouse and other data feeds.
• Support the analysis of complex datasets using statistical techniques, predictive modeling, and other advanced analytics methodologies. 
• Develop and manage a detailed project schedule and work plan with data-related vendors and hold vendors accountable for project plan performance.
• Provide analytical support and insights to help address specific issues and drive performance improvement. 
• Report identified risks to management; provide recommendations for mitigation of risk.
• Support deployment of tool(s) and initiatives to member organizations.
• Serve as expert for member organizations in interpretation and usability of available data, including maintaining expert knowledge of data sources, key indicators, use cases, and functionality.
• Utilize industry best practices, techniques, and standards throughout entire project execution.
• Evaluate and recommend new tools, techniques, and methodologies to enhance FLIPA's data analytics capabilities. 
• Other duties as assigned.

Education & Experience:

• Bachelor’s degree in a related field, such as computer science or engineering, information, technology, business, mathematics, analytics, or equivalent experience 
• 5-7 years’ experience as a Data Analyst or Business Data Analyst 
• Experience within the New York State health care system (population health, behavioral health, Federally Qualified Health Centers, or similar) required
• Experience in SQL and related programming languages
• Experience with population health analytics including claims data and quality measures (e.g., HEDIS), trending and predictive modeling
• Experience working with data warehouses and databases, including writing complex queries, optimizing performance, and managing data models

Skills, Knowledge, and Abilities:

• Excellent organizational skills, detail oriented to support follow through across a variety of projects and processes at once
• Technical expertise related to data modeling, database design and development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages (Power BI, etc.), databases (SQL, etc), and programming (XML, Java, Python, etc.)
• Knowledge of statistics and experience using basic and dedicated statistical packages for analyzing datasets (Excel Analysis ToolPak, SPSS, SAS, etc.)
• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information in both written and oral communication
• Ability to manage multiple priorities effectively with minimal supervision 
• Proficient with Microsoft Office Suite, including Microsoft Teams, Excel and Power BI
• Flexible, adaptable style that takes in stride last minute changes and project pivots
• Thrives on creative problem-solving
• Strong interpersonal skills, independently resourceful and thrives in a fully remote environment
• Proven ability to complete projects according to defined timelines and objectives

Salary Range:

• Salary is commensurate to education and experience with a range of $70,000-$95,000

Additional information:

• This position will be remote with periodically required in-person meetings.
• This position is required to perform all job functions within the United States during EST/EDT typical business hours.

To apply please send resume and cover letter to: jobs@forwardleadingipa.org

Project Summary:

Forward Leading IPA (FLIPA) has a unique opportunity for an individual to support individuals in the community in need of integrated medical, behavioral health, and social care supports through two grant-funded projects. The Maternal Community Behavioral Health Project is a 5-year program funded by the Substance Abuse and Mental Health Services Administration (SAMHSA). The goal of the project is to improve access to evidence-based, timely, and culturally relevant maternal behavioral health intervention and treatment by strengthening integrated care team approaches and community referral pathways. The Social Care Network is a multi-year state-funded Medicaid redesign project aimed at changing how social care is integrated into health care services. 

Job Summary:The Care Coordination Facilitator (CCF) will be allocated 50% in the Maternal Community Behavioral Health Project and 50% in the Social Care Network. The CCF will assist the Project Director and project teams at each partner organization in ensuring day-to-day project implementation according to the approved narrative, timeline, and budget; schedule trainings and case conferences with care team members; provide a central point of contact for patient care coordination; and collect and report data. The CCF will also conduct outreach, screening and navigation, and ongoing care management to eligible individuals in the community seeking supports for social care needs. 

Organizational Overview:
FLIPA is a nonprofit membership association of safety net providers working in partnership to provide the highest quality healthcare to the most vulnerable populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care and behavioral health. Our growing membership includes a combination of federally qualified health centers (FQHCs), behavioral health providers, and a rural health network and serves individuals across Upstate New York.

Equal Employment Opportunity Statement: At FLIPA, we value individuals’ unique backgrounds, experiences, and perspectives. We are committed to fostering an environment where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.
 
We believe that building a strong team starts with hiring individuals whose skills and perspectives reflect the communities we serve. We actively promote opportunity for all and strive to ensure that each team member’s talents and potential are recognized and valued. Our hiring decisions are based solely on individual merit.
 
FLIPA is committed to prioritizing the human element in healthcare. By encouraging different viewpoints and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us in making a meaningful impact.   

Security Level: Standard BSC/Standard WLC

Duties/Responsibilities:

• Support Project Directors to develop and manage project schedule and workplan to align to program objectives and funder requirements
• Organize and communicate details of the project to team members and serve as a liaison between project teams and the Project Directors
• Ensure project activities are assigned to appropriate resources for completion
• Assist with schedule management
• Facilitate case conferences and meetings with individuals from multiple organizations, tracking actions and follow-ups, supporting appointments and communication with care teams and patients as needed
• Support implementation of project activities with partner organizations  
• Effectively work across multiple organizations and geographies to support project progress within different organizational cultures structures and communities
• Conduct outreach (e.g., email, phone call) to patients in need of information, screening, or navigation to resources
• Conduct warm handoffs as needed to community resources and care team members
• Provide direct case/care management services while maintaining accurate and verifiable documentation of services rendered; assist clients in accessing community-based supports, and provide crisis intervention and follow-up
• Leverage identified data collection platform(s) for timely and accurate submission of patient needs and information
• Provide ongoing support (i.e., case management) to a caseload of Medicaid Members seeking support for social care needs such as nutrition, housing, and transportation services
• Support the creation and maintenance of comprehensive project documentation, plans and reports
• Identify challenges and opportunities for improvement related to project implementation
• Support data collection as identified in data evaluation plans under guidance of the project Data Evaluator
• Other duties as assigned

Education & Experience:

• Bachelor's in related field, such as social work, public health or similar, or equivalent experience required
• 3-5 years of community collaboration, interdisciplinary coordination or related experience required
• Experience within the New York State health care system (population health, behavioral health, Federally Qualified Health Centers, or similar) required
• Experience working with pregnant and post-partum individuals with behavioral health needs
  
  

• Excellent organizational and leadership abilities
• Ability to manage multiple priorities effectively with minimal supervision
• Outstanding communication and people skills that reflect person-centered best practices and individual autonomy
• Excellent proactive approach to following up with outreach to individuals, documentation requirements, and outstanding phone or email messages
• Conduct case/care management assessments and develop comprehensive service plans
• Strong interpersonal skills, independently resourceful and thrives in a fully remote environment
• Proven ability to complete projects according to defined timelines and objectives
• Proficient with MS Office and various business software 

• Salary is commensurate to education and experience with a range of $$55,000- $65,000.

Additional Information:

• This position will be remote with travel expected for on-site meetings or training within Rochester and/or Syracuse and occasional travel to other locations in New York State
• Current resident in Greater Rochester communities preferred 
• Experience within healthcare in Rochester city communities preferred 
• Fluent in Spanish preferred

To apply please send resume and cover letter to: jobs@forwardleadingipa.org