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Job Title: Quality and Compliance Specialist

Reports To: Chief Operating Officer

Job Summary: The Quality and Compliance Specialist is responsible for supporting and validating completion of the quality and compliance-related auditing and reporting required for FLIPA and its various programs. This position supports the completion and documentation of training and associated records, supports drafting, revision, or review of policies and procedures as required for regulatory or other changes, supports auditing of program records and supports the coordination of self-audit by program and validation of documentation through liaising with Executive Leadership. This role supports the coordination of member complaints and follow-up for any identified concerns. 

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across more than 27 counties and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.  

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Leadership

Duties/ Responsibilities:   

• Support the Implementation of Quality Control Procedures: Support the implementation and maintenance of quality assurance policies and procedures to ensure compliance with applicable laws and regulations.
• Conduct Audits: Perform regular audits and spot checks to detect compliance issues and areas of risk.
• Analyze Data: Collect and analyze data to identify trends and areas for improvement.
• Document Findings: Maintain detailed records of quality assurance activities and create audit reports.
• Collaborate with Teams: Work closely with various departments to address quality issues and implement effective solutions.
• Support Training Verification: Manage the dissemination and documentation of training materials and assure completion.
• Support Complaint Process: Assure timely follow up and resolution of complaints and reportable incidents with appropriate documentation. 

• Other duties as assigned 

Education & Experience: 

• Bachelor's degree in related field, such as business, public health, healthcare administration or equivalent experience required 

• Proven experience as Quality and Compliance Specialist or equivalent position 
• Experience within the New York State health care system (population health, behavioral health, Federally Qualified Health Centers, or similar) required 
• Direct Care experience preferred

Skills, Knowledge, and Abilities: 

• Excellent organizational and leadership abilities 

• Outstanding communication and people skills 
• Knowledge of industry’s legal rules and guidelines 
• Working knowledge of data analysis and performance/operation metrics 
• Familiarity with MS Office and various business software  

Salary Range:

• Salary is commensurate to education and experience with a range of $70,000 - $80,000

Additional information:

• This position will be remote with periodic required in-person meetings. 
• New York State residency required.

Job Title: Family Health Network Care Coordinator

Reports to: FLIPA Community Health Worker Supervisor and Family Health Network Chief Strategy Officer

Social Care Network Summary: The New York State Department of Health has established Social Care Networks (SCNs) as part of the 1115 Waiver Demonstration Amendment, The SCN’s aim is to enhance the delivery of social care services to Medicaid members by coordinating efforts among community-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners.

Job Summary: This position is responsible for establishing trusting relationships with patients while providing support in navigating and accessing resources and engaging patients in goal-driven care. The Care Coordinator systematically identifies, assesses, refers, and monitors high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. 

This position is funded through March 2027.

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.   

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Shared Staff - FLIPA

Duties/Responsibilities:

• Provide a vital link between local communities and healthcare provider by helping individuals access resources and navigate systems.
• Proactively outreach and engage identified individuals in need of services, follow up or social care screening by connecting via phone calls, home visits and/or in-person visits to other settings where patients can be found.
• Support deployment of NYS Social Care Network screening and referral process
  • Engage directly with Medicaid individuals to administer the Health-Related Social Needs Screening Tool to identify needed areas of support.
  • Facilitate referrals to appropriate community resources and healthcare providers.
  • Collaborate with the Care Team to ensure timely follow-up and service linkage.
  • Use designated online referral systems and databases to track and manage client referrals. 
  • Provide care management related to social care services
• Accurately document in electronic systems and maintain detailed and organized records in compliance with organizational policies and standards.
• Work closely with the Care Team, including care coordinators and other healthcare professionals, to align to a whole person care approach.
• Participate in regular team meetings and contribute insights on client progress.
• Attend regular supervision, staff meetings, trainings and other meetings, as requested.
• Other duties as assigned

Education & Experience:

• Minimum of High School Diploma or GED.
• Associate's degree in human services, Social Work or other related degree preferred.
• Equivalent experience in lieu of education may be considered.
• Minimum of 1-3 years' human services experience.

Skills, Knowledge, and Abilities:

• Possess excellent verbal and written communication skills.
• Exceptional customer service skills with commitment to helping others.
• Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
• Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
• Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
• Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
• Holds self and others responsible and accountable to meet commitments.

Salary Range:

• Salary is commensurate to education and experience with a range of $18.27 to $28.85 per hour

Additional information:

• This position is an in-person role, embedded within Family Health Network, a FLIPA member organization. 
• This position will be located in Cortland NY.

Reports To: Chief Executive Officer

Job Summary: The Chief Medical Officer is responsible for the development and execution of effective healthcare programs and policies, focusing on preventive care, integrated care, best practices, and healthcare access. Collaboration will be a crucial aspect of your role, as you will work closely with cross-functional teams to develop innovative healthcare solutions that address the unique needs of our company. 

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across more than 27 counties and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments. 

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Leadership

Duties/ Responsibilities:   

• Operational Leadership: 
  • Collaborate with the executive team to develop and implement policies, procedures, and programs that promote quality improvement and operational efficiency.
  • Support relationships/agreements with external partners, contractors, and vendors.
  • Develop and execute the organization’s clinical vision, strategies and objectives, aligning them with its goals and mission.
  • Supervise staff engaged in VBP and Performance Management activities.
• Strategic Planning: 
  • Collaborate with the CEO and executive team to develop and implement long-term strategies for growth and sustainability.
  • Stay updated on emerging trends, research, and best practices in healthcare to ensure that the organization remains at the forefront of medical advancements.
• Performance Management: 
  • Monitor performance metrics and operational efficiency in value-based payment arrangements, making adjustments as necessary to achieve optimal results.
  • Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements. 
  • Establish relationships with FLIPA Member providers to advance VBP and associated programs and to incorporate FLIPA member needs in the strategy.
  • Design, collaborate and participate in Performance Management Committee and related cohorts and meetings.
• Financial Oversight: 
  • Participate in budget review, financial planning, and resource allocation to ensure financial health and sustainability.
• Compliance and Quality Assurance: 
  • Collaborate with Compliance Officer to support policy and procedure development, implementation, and regular update and review. 
• Team Development: 
  • Lead interdisciplinary teams, encouraging collaboration, communication, and knowledge sharing among medical professionals and staff.
  • Foster a culture of continuous quality improvement, monitoring key performance indicators, and implementing initiatives to optimize healthcare delivery.

• Other duties as assigned. 

Education & Experience:

• M.D. or D.O. degree from an accredited institution with active, unrestricted license to practice medicine and current Board-Certification.

• Extensive Medicare and Medicaid experience with in-depth knowledge of risk adjustment and value-based programs in addition to state and federal regulations

Skills, Knowledge, and Abilities: 

• Excellent organizational and leadership abilities 
• Outstanding communication and people skills 
• Knowledge of industry’s legal rules and guidelines 
• Working knowledge of data analysis and performance/operation metrics 
• Familiarity with MS Office and various business software  

Salary Range:

• Salary is commensurate to education and experience with a range of pay $170,000 - $190,000.

Job Title: Housing Service Administrator

Reports to: Chief Financial Officer

Organizational Overview:  

Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.

Job Summary: 

The Housing Service Administrator will be responsible for the day-to-day coordination and delivery of housing-related services. This role ensures that housing services are delivered to eligible members quickly and in accordance with program specifications. 

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we value individuals’ unique backgrounds, experiences, and perspectives. We are committed to fostering an environment where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws. 
 
We believe that building a strong team starts with hiring individuals whose skills and perspectives reflect the communities we serve. We actively promote opportunity for all and strive to ensure that each team member’s talents and potential are recognized and valued. Our hiring decisions are based solely on individual merit. 
 
FLIPA is committed to prioritizing the human element in healthcare. By encouraging different viewpoints and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us in making a meaningful impact. 

Security Level: Standard - SCN

Duties/Responsibilities:    

• Delivery of time sensitive housing services such as:

• Rent and utility payments to landlords and providers
• Vendor management and coordination of home modification projects
• Provisioning small appliances or cookware
• Provisioning of houseware and furniture

• Work with members, network partners, and internal FLIPA staff to ensure proper service delivery
• Support identification of gaps in inbound housing referral process and provide feedback for training and communication 
• Verify member eligibility for services
• Review and process requests and all relative supporting documentation for accuracy
• Maintain service delivery records
• Communicate with various partners in service delivery both written & verbal
• Document and track referrals and organize member files to coordinate with both internal staff and external partners
• Other duties as assigned 

Education & Experience:  

• Preferred Associate’s degree, or equivalent experience required 

• 3 years of combined experience in customer service, health office reception/management, coordination of social services, or similar

Skills, Knowledge, and Abilities:  

• Ability to learn new processes and the use of administrative systems
• Strong written and verbal communication
• Background inclusive of customer service or similar 

• Highly proficient with Microsoft Office Suite, including Microsoft Teams 
• Flexible, adaptable style that takes in stride last minute changes 
• Able to work quickly and efficiently  

• Strong interpersonal skills, independently resourceful and thrives in a fully remote environment 

• Initiative to complete projects and tasks independently 
• Attention to detail and accuracy 

• Confidentiality 

Salary Range:

• Salary range is $60,000 - $70,000 commensurate with education and experience.

Additional information:

• This position will be remote with limited in-person meetings

Job Title: Director of Quality

Report To: Chief Medical Officer

Job Summary: Director of Quality plays a crucial role in strategic initiatives that enhance clinical outcomes, optimize value-based care operations, and drive continues quality improvement across our healthcare delivery ecosystem. This role focuses on developing and implementing innovative quality transformation strategies, leveraging data-driven insights that will improve patient care, health of our communities, and ensure alignment with value based contracting (VBC) models. 

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across more than 27 counties and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Leadership

Duties/ Responsibilities:   

• Collaborate with clinical, financial, and operational teams to collect, review, and implement evidence-based practices.
• Drive a culture of continuous improvement and accountability across all levels of the organization. 
• Design, implement, and evaluate quality improvement projects to improve clinical outcomes and patient experience.
• Work closely with data team to identify reporting needs and requirements. 
• Utilize data analytics and performance metrics to identify trends, measure success, and guide decision making.
• Collaborate with payers, providers, and stakeholders to ensure alignment with value-based reimbursement structures and quality incentives.
• Develop and manage initiatives that optimize care coordination, reduce costs, and improve health outcomes under value-based care contracts.
• Partner with FLIPA organizations’ clinical teams to implement evidence-based best practices and standardize care delivery models.
• Partner with FLIPA organizations to ensure the integration of population health strategies to enhance preventive care, chronic disease management, and care transitions.
• Promote a culture of accountability, transparency, and continuous learning to support clinical integration initiatives.
• Work with Executive Team to identify and implement emerging trends, technologies, and best practices in quality improvement. 
• Foster a culture of innovation by supporting pilot programs, research, and technology-driven solutions to improve care delivery.
• Communicate effectively with internal and external stakeholders to convey progress, challenges, and opportunities related to risk adjustment and quality improvement initiatives.
• Support the Value Based contracting process.
• Establish performance metrics and monitor operational efficiency, making adjustments as necessary to achieve optimal results.
• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.
• Facilitate the Performance Management Committee and further the work and the objectives such as FLIPA member action plans.
• Participate in budget review, financial planning, and resource allocation to ensure financial health and sustainability.
• Ensure organization operates in compliance with applicable laws and regulations.
• Other duties as assigned. 

Education & Experience: 

• Bachelor’s degree in nursing, Public Health, Health Administration, or related field
• Strong background in healthcare quality, performance improvement, population health management. Minimum 5 years preferred. 
• Strong understanding of healthcare delivery systems, value-based care models, and payer contracts and metrics. 

Skills, Knowledge, and Abilities: 

• Proven track record of successfully developing and implementing programs to improve quality standards and deliver measurable results.
• Excellent organizational and leadership abilities 
• Outstanding communication and people skills 
• Knowledge of industry’s legal rules and guidelines 
• Working knowledge of data analysis and performance/operation metrics 
• Familiarity with MS Office and various business software  

Salary Range:

• Salary is commensurate to education and experience with a range of pay $85k-100K.

Job Title: Westchester Community Health Center Community Health Worker

Reports to: FLIPA Community Health Worker Supervisor and Westchester Community Health Center Care Coordinator

Social Care Network Summary: The New York State Department of Health has established Social Care Networks (SCNs) as part of the 1115 Waiver Demonstration Amendment, The SCN’s aim is to enhance the delivery of social care services to Medicaid members by coordinating efforts among community-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners.

Job Summary: This position is responsible for establishing trusting relationships with patients while providing support in navigating and accessing resources and engaging patients in goal-driven care. The Community Health Worker systematically identifies, assesses, refers, and monitors high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. 

This position is funded through March 2027.

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.   

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Shared Staff - FLIPA

Duties/Responsibilities:

• Provide a vital link between local communities and healthcare provider by helping individuals access resources and navigate systems.
• Proactively outreach and engage identified individuals in need of services, follow up or social care screening by connecting via phone calls, home visits and/or in-person visits to other settings where patients can be found.
• Support deployment of NYS Social Care Network screening and referral process
  • Engage directly with Medicaid individuals to administer the Health-Related Social Needs Screening Tool to identify needed areas of support.
  • Facilitate referrals to appropriate community resources and healthcare providers.
  • Collaborate with the Care Team to ensure timely follow-up and service linkage.
  • Use designated online referral systems and databases to track and manage client referrals. 
  • Provide care management related to social care services
• Accurately document in electronic systems and maintain detailed and organized records in compliance with organizational policies and standards.
• Work closely with the Care Team, including care coordinators and other healthcare professionals, to align to a whole person care approach.
• Participate in regular team meetings and contribute insights on client progress.
• Attend regular supervision, staff meetings, trainings and other meetings, as requested.
• Other duties as assigned

Education & Experience:

• Minimum of High School Diploma or GED.
• Associate's degree in human services, Social Work or other related degree preferred.
• Equivalent experience in lieu of education may be considered.
• Minimum of 1-3 years' human services experience.

Skills, Knowledge, and Abilities:

• Possess excellent verbal and written communication skills.
• Exceptional customer service skills with commitment to helping others.
• Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
• Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
• Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
• Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
• Holds self and others responsible and accountable to meet commitments.

Salary Range:

• Salary is commensurate to education and experience with a range of $18.27 to $28.85 per hour

Additional information:

• This position is an in-person role, embedded within Westchester Community Health Center a FLIPA member organization. 
• This position will be located at 107 W 4^th St, Mount Vernon NY 10550.

Job Title: East Hill Medical Center (EHMC) Community Health Worker

Reports to: FLIPA Community Health Worker Supervisor and EHMC Director of Quality 

Social Care Network Summary: The New York State Department of Health has established Social Care Networks (SCNs) as part of the 1115 Waiver Demonstration Amendment, The SCN’s aim is to enhance the delivery of social care services to Medicaid members by coordinating efforts among community-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners.

Job Summary: This position is responsible for establishing trusting relationships with patients while providing support in navigating and accessing resources and engaging patients in goal-driven care. The Community Health Worker systematically identifies, assesses, refers, and monitors high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. 

This position is funded through March 2027.

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.   

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Shared Staff - FLIPA

Duties/Responsibilities:

• Provide a vital link between local communities and healthcare provider by helping individuals access resources and navigate systems.
• Proactively outreach and engage identified individuals in need of services, follow up or social care screening by connecting via phone calls, home visits and/or in-person visits to other settings where patients can be found.
• Support deployment of NYS Social Care Network screening and referral process
  • Engage directly with Medicaid individuals to administer the Health-Related Social Needs Screening Tool to identify needed areas of support.
  • Facilitate referrals to appropriate community resources and healthcare providers.
  • Collaborate with the Care Team to ensure timely follow-up and service linkage.
  • Use designated online referral systems and databases to track and manage client referrals. 
  • Provide care management related to social care services
• Accurately document in electronic systems and maintain detailed and organized records in compliance with organizational policies and standards.
• Work closely with the Care Team, including care navigators and other healthcare professionals, to align to a whole person care approach.
• Participate in regular team meetings and contribute insights on client progress.
• Attend regular supervision, staff meetings, trainings and other meetings, as requested.
• Other duties as assigned

Education & Experience:

• Minimum of High School Diploma or GED.
• Associate's degree in human services, Social Work or other related degree preferred.
• Equivalent experience in lieu of education may be considered.
• Minimum of 1-3 years' human services experience.

Skills, Knowledge, and Abilities:

• Possess excellent verbal and written communication skills.
• Exceptional customer service skills with commitment to helping others.
• Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
• Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
• Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
• Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
• Holds self and others responsible and accountable to meet commitments.

Salary Range:

• Salary is commensurate to education and experience with a range of $18.27 to $28.85 per hour

Additional information:

• This position is an in-person role, embedded within East Hill Medical Center a FLIPA member organization. 
• This position will be located at 144 Genesee Street Auburn, NY 13021 with occasional work at 13 N. Fulton Street Auburn, NY 13021.

 Job Title: Social Health Engagement Specialist

Reports to: FLIPA Community Health Worker Supervisor and Whitney Young Health Sr. Director Behavioral Health Service Lines

Social Care Network Summary: The New York State Department of Health has established Social Care Networks (SCNs) as part of the 1115 Waiver Demonstration Amendment, The SCN’s aim is to enhance the delivery of social care services to Medicaid members by coordinating efforts among community-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners.

Job Summary: This position is responsible for establishing trusting relationships with patients while providing support in navigating and accessing resources and engaging patients in goal-driven care. The Social Health Engagement Specialist systematically identifies, assesses, refers, and monitors high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. 

This position is funded through March 2027. 

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.   

Host Organization Overview:

As a Federally Qualified Health Center (FQHC), Whitney M. Young, Jr. Health Center (WYH) is a nonprofit established in 1971 to provide access to consistent, high-quality healthcare to underserved neighborhoods in the Capital District without regard to income. Their mission is to deliver equitable and accessible quality care – empowering our diverse community to achieve better health and wellness. They envision a future in which all people achieve their highest level of health and well-being. WYH offers medical (primary care), dental, behavioral health, and numerous specialty services to more than 20,000 men, women, and children annually at health centers in Albany, Troy, and Watervliet in the Capital Region of New York State. They serve a racially and ethnically diverse population that speaks more than 40 different languages.

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Shared Staff - FLIPA

Duties/Responsibilities:

• Provide a vital link between local communities and healthcare providers by helping individuals access resources and navigate systems.
• Proactively outreach and engage identified individuals in need of services, follow up or social care screening by connecting via phone calls, home visits and/or in-person visits to other settings where patients can be found.
• Support deployment of NYS Social Care Network screening and referral process
  • Engage directly with Medicaid individuals to administer the Health-Related Social Needs Screening Tool to identify needed areas of support.
  • Facilitate referrals to appropriate community resources and healthcare providers.
  • Collaborate with the Care Team to ensure timely follow-up and service linkage.
  • Use designated online referral systems and databases to track and manage client referrals. 
  • Provide care management related to social care services
• Accurately document in electronic systems and maintain detailed and organized records in compliance with organizational policies and standards.
• Work closely with the Care Team, including care coordinators and other healthcare professionals, to align to a whole person care approach.
• Participate in regular team meetings and contribute insights on client progress.
• Attend regular supervision, staff meetings, trainings and other meetings, as requested.
• Other duties as assigned

Education & Experience:

• Minimum of Associate's degree in human services, social work or other related degree preferred.
• Equivalent experience in lieu of education may be considered.
• Minimum of 1-3 years' human services experience.

Skills, Knowledge, and Abilities:

• Possess excellent verbal and written communication skills.
• Exceptional customer service skills with commitment to helping others.
• Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
• Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
• Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
• Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
• Holds self and others responsible and accountable to meet commitments.

Salary Range:

• Salary is commensurate to education and experience with a range of $22 to $24 per hour

Additional information:

• This position is an in-person role, embedded within Whitney Young Health - a FLIPA member organization. 
• This position is located in the Albany region.

 Job Title: Community Health Center of the North Country~Community Health Worker

Reports to: FLIPA Community Health Worker Supervisor and the CHCNC Clinical Development Manager

Social Care Network Summary: The New York State Department of Health has established Social Care Networks (SCNs) as part of the 1115 Waiver Demonstration Amendment, The SCN’s aim is to enhance the delivery of social care services to Medicaid members by coordinating efforts among community-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners.

Job Summary: This position is responsible for establishing trusting relationships with patients while providing support in navigating and accessing resources and engaging patients in goal-driven care. The Community Health Worker systematically identifies, assesses, refers, and monitors high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. 

This position is funded through March 2027.

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.   

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Shared Staff - FLIPA

Duties/Responsibilities:

• Provide a vital link between local communities and healthcare provider by helping individuals access resources and navigate systems.
• Proactively outreach and engage identified individuals in need of services, follow up or social care screening by connecting via phone calls, home visits and/or in-person visits to other settings where patients can be found.
• Support deployment of NYS Social Care Network screening and referral process
  • Engage directly with Medicaid individuals to administer the Health-Related Social Needs Screening Tool to identify needed areas of support.
  • Facilitate referrals to appropriate community resources and healthcare providers.
  • Collaborate with the Care Team to ensure timely follow-up and service linkage.
  • Use designated online referral systems and databases to track and manage client referrals. 
  • Provide care management related to social care services
• Accurately document in electronic systems and maintain detailed and organized records in compliance with organizational policies and standards.
• Work closely with the Care Team, including care coordinators and other healthcare professionals, to align to a whole person care approach.
• Participate in regular team meetings and contribute insights on client progress.
• Attend regular supervision, staff meetings, trainings and other meetings, as requested.
• Other duties as assigned

Education & Experience:

• Minimum of High School Diploma or GED.
• Associate's degree in human services, Social Work or other related degree or certification preferred.
• Equivalent experience in lieu of education may be considered.
• Minimum of 1-3 years' human services experience.
• Experience with Electronic Health Records (EHRs) preferred.

Skills, Knowledge, and Abilities:

• Possess excellent verbal and written communication skills.
• Exceptional customer service skills with commitment to helping others.
• Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
• Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
• Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
• Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
• Holds self and others responsible and accountable to meet commitments.

Physical Requirements and Environmental Conditions:

• Light work; Ability to occasionally lift and carry up to 25 lbs.
• Excellent hand-eye coordination.
• Ability to sit for long periods of time.
• Ability to tolerate extensive exposure to a computer monitor/screen.
• Ability to tolerate extensive use of a computer keyboard.

Salary Range:

• Salary is commensurate to education and experience with a range of $18.27 to $28.85 per hour
  
  

Additional information:

• This position is an in-person role, embedded within CHCNC, a FLIPA member organization. 
• This position will be located at the Canton Health Center with travel to each of the other three centers (Ogdensburg, Gouverneur, and Malone).