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Job Title: Community Health Worker Supervisor

Reports To: Chief Executive Officer

Social Care Network Summary: The New York State Department of Health has established Social Care Networks (SCNs) as part of the 1115 Waiver Demonstration Amendment, The SCN’s aim is to enhance the delivery of social care services to Medicaid members by coordinating efforts among community-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners.

Job Summary: This position is responsible for providing centralized supervision and technical assistance to a team of Community Health Workers (CHWs) deployed as on-site resources for FLIPA Member organizations. The Community Health Worker Supervisor will also coordinate and collaborate with each CHWs on-site supervisor to ensure CHWs successfully identify, assess, refer, and monitor high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. This position is funded through March 2027.

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.   

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Shared Staff - FLIPA

Duties/Responsibilities:

• Provide leadership and guidance to team of Community Health Workers (CHWs) embedded in FLIPA Member sites (Centers) to provide screening, navigation and care management services for the Center as part of their regional SCN.
• Support team in providing a consistent person-centered, culturally responsive approach to implementing SCN activities.
• Foster a collaborative learning environment to allow CHWs to foster skill development and continuous improvement of process and approach. 
• Deploy best practices across the team.
• Understand State SCN requirements to support CHWs to successfully implement essential activities.
• Ensure CHW team completes all FLIPA centralized training, Center training and regional SCN training.
• Ensure CHWs attend regular supervision, staff meetings, trainings and other meetings, as requested.
• Monitor performance of CHWs in alignment to identified targets.
• Build relationship with site specific CHW supervisors to support CHW success and coordinate time off. 
• Elevate both successes and concerns through FLIPA leadership to support overall relationship between FLIPA and Center.
• Participate in check-in meetings between Center and FLIPA as required
• Other duties as assigned.

Education & Experience:

• Bachelor’s degree in human services, Social Work or other related degree preferred.
• Equivalent experience in lieu of education may be considered.
• Minimum of 1-3 years' human services experience.

Skills, Knowledge, and Abilities:

• Possess excellent verbal and written communication skills.
• Demonstrated ability to build trusting relationships
• Exceptional customer service skills with commitment to helping others.
• Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
• Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
• Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
• Holds self and others responsible and accountable to meet commitments.

Compensation Range:

• Hourly rate is commensurate with education and experience, ranging from $19.23 to $28.85 per hour. This range is derived from an annual salary equivalent of $40,000 to $60,000.

Additional information:

• This position will be remote with periodic in-person meetings.