Join Our Team

 Job Title: Financial Service Administrator

Reports to: Chief Financial Officer

Organizational Overview:  

Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.

Job Summary: 

The Financial Support Administrator will play a vital role in supporting the finance and claims and billing team by preparing invoices, analyzing financial data, preparing reports, performing bookkeeping functions, and assisting with claims processing. The position will be responsible for providing professional and timely fiscal administrative support to Forward Leading IPA (FLIPA) Finance Team. 

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we value individuals’ unique backgrounds, experiences, and perspectives. We are committed to fostering an environment where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws. 
 
We believe that building a strong team starts with hiring individuals whose skills and perspectives reflect the communities we serve. We actively promote opportunity for all and strive to ensure that each team member’s talents and potential are recognized and valued. Our hiring decisions are based solely on individual merit. 
 
FLIPA is committed to prioritizing the human element in healthcare. By encouraging different viewpoints and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us in making a meaningful impact. 

Security Level: Standard – FLIPA

Duties/Responsibilities:    

• Assist the Senior Accountant with bookkeeping and accounts payable functions

• Assist the Claims and Billing Manager with claims processing and reporting
• Maintain financial data integrity and ensure compliance with accounting policies and procedures
• Prepare and edit correspondence, communications, and other documents as necessary

• Work with providers to ensure financial and claims information is correct 

• Assist with fiscal audit preparation 

• Preparing and distributing financial reports
• Administrative assistance with development of financial policies and procedures
• Other duties as assigned 

Education & Experience:  

• Preferred Bachelor's degree in related field, or equivalent experience required 

• Minimum 3 years of similar experience 

Skills, Knowledge, and Abilities:  

• Excellent writing and organizational skills
• Proficient with utilizing accounting systems (e.g. Quickbooks, Blackbaud) 

• Highly proficient with Microsoft Office Suite, including Microsoft Teams 
• Flexible, adaptable style that takes in stride last minute changes and project pivots and thrives on creative problem-solving. Able to work quickly and efficiently  

• Strong interpersonal skills, independently resourceful and thrives in a fully remote environment 
• Demonstrated communication skills 
• Information gathering and monitoring skills 
• Problem analysis and problem-solving skills 
• Sound judgment and decision-making ability 

• Initiative to complete projects and tasks independently 
• Attention to detail and accuracy 
• Confidentiality 

Salary Range:

• Salary range is $60,000 - $70,000 commensurate to education and experience.

Additional information:

• This position will be remote with limited in-person meetings

Job Title: Housing Service Administrator

Reports to: Chief Financial Officer

Organizational Overview:  

Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.

Job Summary: 

The Housing Service Administrator will be responsible for the day-to-day coordination and delivery of housing-related services. This role ensures that housing services are delivered to eligible members quickly and in accordance with program specifications. 

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we value individuals’ unique backgrounds, experiences, and perspectives. We are committed to fostering an environment where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws. 
 
Security Level: Standard - SCN

 Duties/Responsibilities:    

• Delivery of time sensitive housing services such as:

• Rent and utility payments to landlords and providers
• Vendor management and coordination of home modification projects
• Provisioning small appliances or cookware
• Provisioning of houseware and furniture

• Work with members, network partners, and internal FLIPA staff to ensure proper service delivery
• Support identification of gaps in inbound housing referral process and provide feedback for training and communication 
• Verify member eligibility for services
• Review and process requests and all relative supporting documentation for accuracy
• Maintain service delivery records
• Communicate with various partners in service delivery both written & verbal
• Document and track referrals and organize member files to coordinate with both internal staff and external partners
• Other duties as assigned 

 Education & Experience:  

• Preferred Associate’s degree, or equivalent experience required 

• 3 years of combined experience in customer service, health office reception/management, coordination of social services, or similar

 Skills, Knowledge, and Abilities:  

• Ability to learn new processes and the use of administrative systems
• Strong written and verbal communication
• Background inclusive of customer service or similar 

• Highly proficient with Microsoft Office Suite, including Microsoft Teams 
• Flexible, adaptable style that takes in stride last minute changes 
• Able to work quickly and efficiently  

• Strong interpersonal skills, independently resourceful and thrives in a fully remote environment 

• Initiative to complete projects and tasks independently 
• Attention to detail and accuracy 

• Confidentiality 

Salary Range:

• Salary range is $60,000 - $70,000 commensurate with education and experience.

Additional information:

• This position will be remote with limited in-person meetings

Job Title: Jordan Health Community Health Worker

Reports to: FLIPA Community Health Worker Supervisor and Jordan Health Community Health Worker

Social Care Network Summary: The New York State Department of Health has established Social Care Networks (SCNs) as part of the 1115 Waiver Demonstration Amendment, The SCN’s aim is to enhance the delivery of social care services to Medicaid members by coordinating efforts among community-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners.

Job Summary: This position is responsible for establishing trusting relationships with patients while providing support in navigating and accessing resources and engaging patients in goal-driven care. The Community Health Worker systematically identifies, assesses, refers, and monitors high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. 

This position is funded through March 2027.

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.   

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Shared Staff - FLIPA

Duties/Responsibilities:

• Provide a vital link between local communities and healthcare provider by helping individuals access resources and navigate systems.
• Proactively outreach and engage identified individuals in need of services, follow up or social care screening by connecting via phone calls, home visits and/or in-person visits to other settings where patients can be found.
• Support deployment of NYS Social Care Network screening and referral process
  • Engage directly with Medicaid individuals to administer the Health-Related Social Needs Screening Tool to identify needed areas of support.
  • Facilitate referrals to appropriate community resources and healthcare providers.
  • Collaborate with the Care Team to ensure timely follow-up and service linkage.
  • Collaborate with treatment teams to ensure preventive services are completed and social needs are met.
  • Use designated online referral systems and databases to track and manage client referrals. 
  • Provide care management related to social care services
• Accurately document in electronic systems and maintain detailed and organized records in compliance with organizational policies and standards.
• Work closely with the Care Team, including care coordinators and other healthcare professionals, to align to a whole person care approach.
• Participate in regular team meetings and contribute insights on client progress.
• Attend regular supervision, staff meetings, trainings and other meetings, as requested.
• Other duties as assigned

Education & Experience:

• Minimum of High School Diploma or GED.
• Associate's degree in human services, Social Work or other related degree preferred.
• Equivalent experience in lieu of education may be considered.
• Minimum of 1-3 years' human services experience.

Skills, Knowledge, and Abilities:

• Possess excellent verbal and written communication skills.
• Exceptional customer service skills with commitment to helping others.
• Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
• Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
• Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
• Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
• Holds self and others responsible and accountable to meet commitments.

Salary Range:

• Salary is commensurate to education and experience with a range of $18.27 to $28.85 per hour

Additional information:

• This position is an in-person role, embedded within Jordan Health a FLIPA member organization. 
• This position will be located at Jordan Health in the Rochester NY area and will sometimes travel between health centers as well as into the community, with partners and for community events. 

Reports To: Chief Executive Officer

Job Summary: The Chief Medical Officer is responsible for the development and execution of effective healthcare programs and policies, focusing on preventive care, integrated care, best practices, and healthcare access. Collaboration will be a crucial aspect of your role, as you will work closely with cross-functional teams to develop innovative healthcare solutions that address the unique needs of our company. 

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across more than 27 counties and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments. 

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Leadership

Duties/ Responsibilities:   

• Operational Leadership: 
  • Collaborate with the executive team to develop and implement policies, procedures, and programs that promote quality improvement and operational efficiency.
  • Support relationships/agreements with external partners, contractors, and vendors.
  • Develop and execute the organization’s clinical vision, strategies and objectives, aligning them with its goals and mission.
  • Supervise staff engaged in VBP and Performance Management activities.
• Strategic Planning: 
  • Collaborate with the CEO and executive team to develop and implement long-term strategies for growth and sustainability.
  • Stay updated on emerging trends, research, and best practices in healthcare to ensure that the organization remains at the forefront of medical advancements.
• Performance Management: 
  • Monitor performance metrics and operational efficiency in value-based payment arrangements, making adjustments as necessary to achieve optimal results.
  • Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements. 
  • Establish relationships with FLIPA Member providers to advance VBP and associated programs and to incorporate FLIPA member needs in the strategy.
  • Design, collaborate and participate in Performance Management Committee and related cohorts and meetings.
• Financial Oversight: 
  • Participate in budget review, financial planning, and resource allocation to ensure financial health and sustainability.
• Compliance and Quality Assurance: 
  • Collaborate with Compliance Officer to support policy and procedure development, implementation, and regular update and review. 
• Team Development: 
  • Lead interdisciplinary teams, encouraging collaboration, communication, and knowledge sharing among medical professionals and staff.
  • Foster a culture of continuous quality improvement, monitoring key performance indicators, and implementing initiatives to optimize healthcare delivery.

• Other duties as assigned. 

Education & Experience:

• M.D. or D.O. degree from an accredited institution with active, unrestricted license to practice medicine and current Board-Certification.

• Extensive Medicare and Medicaid experience with in-depth knowledge of risk adjustment and value-based programs in addition to state and federal regulations

Skills, Knowledge, and Abilities: 

• Excellent organizational and leadership abilities 
• Outstanding communication and people skills 
• Knowledge of industry’s legal rules and guidelines 
• Working knowledge of data analysis and performance/operation metrics 
• Familiarity with MS Office and various business software  

Salary Range:

• Salary is commensurate to education and experience with a range of pay $170,000 - $190,000.

Job Title: Westchester Community Health Center Community Health Worker

Reports to: FLIPA Community Health Worker Supervisor and Westchester Community Health Center Care Coordinator

Social Care Network Summary: The New York State Department of Health has established Social Care Networks (SCNs) as part of the 1115 Waiver Demonstration Amendment, The SCN’s aim is to enhance the delivery of social care services to Medicaid members by coordinating efforts among community-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners.

Job Summary: This position is responsible for establishing trusting relationships with patients while providing support in navigating and accessing resources and engaging patients in goal-driven care. The Community Health Worker systematically identifies, assesses, refers, and monitors high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. 

This position is funded through March 2027.

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.   

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Shared Staff - FLIPA

Duties/Responsibilities:

• Provide a vital link between local communities and healthcare provider by helping individuals access resources and navigate systems.
• Proactively outreach and engage identified individuals in need of services, follow up or social care screening by connecting via phone calls, home visits and/or in-person visits to other settings where patients can be found.
• Support deployment of NYS Social Care Network screening and referral process
  • Engage directly with Medicaid individuals to administer the Health-Related Social Needs Screening Tool to identify needed areas of support.
  • Facilitate referrals to appropriate community resources and healthcare providers.
  • Collaborate with the Care Team to ensure timely follow-up and service linkage.
  • Use designated online referral systems and databases to track and manage client referrals. 
  • Provide care management related to social care services
• Accurately document in electronic systems and maintain detailed and organized records in compliance with organizational policies and standards.
• Work closely with the Care Team, including care coordinators and other healthcare professionals, to align to a whole person care approach.
• Participate in regular team meetings and contribute insights on client progress.
• Attend regular supervision, staff meetings, trainings and other meetings, as requested.
• Other duties as assigned

Education & Experience:

• Minimum of High School Diploma or GED.
• Associate's degree in human services, Social Work or other related degree preferred.
• Equivalent experience in lieu of education may be considered.
• Minimum of 1-3 years' human services experience.

Skills, Knowledge, and Abilities:

• Possess excellent verbal and written communication skills.
• Exceptional customer service skills with commitment to helping others.
• Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
• Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
• Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
• Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
• Holds self and others responsible and accountable to meet commitments.

Salary Range:

• Salary is commensurate to education and experience with a range of $18.27 to $28.85 per hour

Additional information:

• This position is an in-person role, embedded within Westchester Community Health Center a FLIPA member organization. 
• This position will be located at 107 W 4^th St, Mount Vernon NY 10550.

 Job Title: Social Health Engagement Specialist

Reports to: FLIPA Community Health Worker Supervisor and Whitney Young Health Sr. Director Behavioral Health Service Lines

Social Care Network Summary: The New York State Department of Health has established Social Care Networks (SCNs) as part of the 1115 Waiver Demonstration Amendment, The SCN’s aim is to enhance the delivery of social care services to Medicaid members by coordinating efforts among community-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners.

Job Summary: This position is responsible for establishing trusting relationships with patients while providing support in navigating and accessing resources and engaging patients in goal-driven care. The Social Health Engagement Specialist systematically identifies, assesses, refers, and monitors high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. 

This position is funded through March 2027. 

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.   

Host Organization Overview:

As a Federally Qualified Health Center (FQHC), Whitney M. Young, Jr. Health Center (WYH) is a nonprofit established in 1971 to provide access to consistent, high-quality healthcare to underserved neighborhoods in the Capital District without regard to income. Their mission is to deliver equitable and accessible quality care – empowering our diverse community to achieve better health and wellness. They envision a future in which all people achieve their highest level of health and well-being. WYH offers medical (primary care), dental, behavioral health, and numerous specialty services to more than 20,000 men, women, and children annually at health centers in Albany, Troy, and Watervliet in the Capital Region of New York State. They serve a racially and ethnically diverse population that speaks more than 40 different languages.

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Shared Staff - FLIPA

Duties/Responsibilities:

• Provide a vital link between local communities and healthcare providers by helping individuals access resources and navigate systems.
• Proactively outreach and engage identified individuals in need of services, follow up or social care screening by connecting via phone calls, home visits and/or in-person visits to other settings where patients can be found.
• Support deployment of NYS Social Care Network screening and referral process
  • Engage directly with Medicaid individuals to administer the Health-Related Social Needs Screening Tool to identify needed areas of support.
  • Facilitate referrals to appropriate community resources and healthcare providers.
  • Collaborate with the Care Team to ensure timely follow-up and service linkage.
  • Use designated online referral systems and databases to track and manage client referrals. 
  • Provide care management related to social care services
• Accurately document in electronic systems and maintain detailed and organized records in compliance with organizational policies and standards.
• Work closely with the Care Team, including care coordinators and other healthcare professionals, to align to a whole person care approach.
• Participate in regular team meetings and contribute insights on client progress.
• Attend regular supervision, staff meetings, trainings and other meetings, as requested.
• Other duties as assigned

Education & Experience:

• Minimum of Associate's degree in human services, social work or other related degree preferred.
• Equivalent experience in lieu of education may be considered.
• Minimum of 1-3 years' human services experience.

Skills, Knowledge, and Abilities:

• Possess excellent verbal and written communication skills.
• Exceptional customer service skills with commitment to helping others.
• Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
• Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
• Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
• Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
• Holds self and others responsible and accountable to meet commitments.

Salary Range:

• Salary is commensurate to education and experience with a range of $22 to $24 per hour

Additional information:

• This position is an in-person role, embedded within Whitney Young Health - a FLIPA member organization. 
• This position is located in the Albany region.

 Job Title: Community Health Center of the North Country~Community Health Worker

Reports to: FLIPA Community Health Worker Supervisor and the CHCNC Clinical Development Manager

Social Care Network Summary: The New York State Department of Health has established Social Care Networks (SCNs) as part of the 1115 Waiver Demonstration Amendment, The SCN’s aim is to enhance the delivery of social care services to Medicaid members by coordinating efforts among community-based organizations (CBOs) and other health care partners to create a more resilient, flexible, and accessible social care system that reduces health disparities and advances health equity. The SCN will collaborate with CBOs and other health care partners, leveraging shared data and technology to coordinate social care services for Medicaid members to improve access, ensure reliable and timely referrals, streamline and track navigation and completed referrals in closed loop systems and enhance collaboration between social care service providers and other regional partners.

Job Summary: This position is responsible for establishing trusting relationships with patients while providing support in navigating and accessing resources and engaging patients in goal-driven care. The Community Health Worker systematically identifies, assesses, refers, and monitors high-need individuals to ensure access to essential services while supporting providers and the Care Team through an integrated approach to care management and community outreach. 

This position is funded through March 2027.

Organizational Overview: Forward Leading IPA (FLIPA) is a nonprofit membership association of safety net providers working in partnership to provide the highest quality integrated healthcare to historically underserved populations in Upstate New York since 2017. FLIPA is renowned for its commitment to integrating primary care, behavioral health, and social care needs. Our growing membership serves individuals across Upstate NY and includes federally qualified health centers (FQHCs), behavioral health providers, and a rural health network consisting of eight county public health departments.   

Equal Employment Opportunity Statement: At Forward Leading IPA (FLIPA), we deeply value diversity in background, experience, and thought. We are committed to creating an environment of belonging where all qualified applicants are encouraged to apply and will receive equal consideration for employment. We do not discriminate based on race, color, religion, age, sex, gender identity or expression, national origin, disability status, veteran status, or any other characteristic protected by federal, state, or local laws.

We believe that fostering spaces of belonging and advancing health equity begins with a workforce that reflects the diverse communities we serve. We actively promote equity of opportunity and strive to ensure that each team member’s unique skills, talents, and potential are recognized and valued. We are dedicated to supporting and welcoming a wide range of candidates, making hiring decisions based solely on individual merit.

FLIPA is committed to prioritizing the human element in healthcare. By embracing diverse perspectives and fostering innovative thinking, we aim to build empowered, healthy, and thriving communities. Join us on this journey and contribute to a mission that makes a meaningful impact.

Security Level: Shared Staff - FLIPA

Duties/Responsibilities:

• Provide a vital link between local communities and healthcare provider by helping individuals access resources and navigate systems.
• Proactively outreach and engage identified individuals in need of services, follow up or social care screening by connecting via phone calls, home visits and/or in-person visits to other settings where patients can be found.
• Support deployment of NYS Social Care Network screening and referral process
  • Engage directly with Medicaid individuals to administer the Health-Related Social Needs Screening Tool to identify needed areas of support.
  • Facilitate referrals to appropriate community resources and healthcare providers.
  • Collaborate with the Care Team to ensure timely follow-up and service linkage.
  • Use designated online referral systems and databases to track and manage client referrals. 
  • Provide care management related to social care services
• Accurately document in electronic systems and maintain detailed and organized records in compliance with organizational policies and standards.
• Work closely with the Care Team, including care coordinators and other healthcare professionals, to align to a whole person care approach.
• Participate in regular team meetings and contribute insights on client progress.
• Attend regular supervision, staff meetings, trainings and other meetings, as requested.
• Other duties as assigned

Education & Experience:

• Minimum of High School Diploma or GED.
• Associate's degree in human services, Social Work or other related degree or certification preferred.
• Equivalent experience in lieu of education may be considered.
• Minimum of 1-3 years' human services experience.
• Experience with Electronic Health Records (EHRs) preferred.

Skills, Knowledge, and Abilities:

• Possess excellent verbal and written communication skills.
• Exceptional customer service skills with commitment to helping others.
• Ability to quickly adapt and be flexible in approach to job tasks and challenges and maintain emotional control under stress.
• Excellent time management skills with exceptional attention to detail and the ability to multi-task and manage multiple priorities with competing deadlines.
• Capability to work cooperatively with culturally diverse clients, staff, and community service providers.
• Basic computer literacy, including the ability to use email, conduct online research, and create basic documents (MS Office Suite including Excel, Outlook and Word).
• NYS motor vehicle license, safe driving record and availability of personal vehicle for work.
• Holds self and others responsible and accountable to meet commitments.

Physical Requirements and Environmental Conditions:

• Light work; Ability to occasionally lift and carry up to 25 lbs.
• Excellent hand-eye coordination.
• Ability to sit for long periods of time.
• Ability to tolerate extensive exposure to a computer monitor/screen.
• Ability to tolerate extensive use of a computer keyboard.

Salary Range:

• Salary is commensurate to education and experience with a range of $18.27 to $28.85 per hour
  
  

Additional information:

• This position is an in-person role, embedded within CHCNC, a FLIPA member organization. 
• This position will be located at the Canton Health Center with travel to each of the other three centers (Ogdensburg, Gouverneur, and Malone).