• WeLinkCare is the name of the Social Care Network in the Finger Lakes region. 
• WeLinkCare is supported by Forward Leading IPA (FLIPA) who is NYS’ Social Care Network Lead Entity. 
• WeLinkCare is a group of agencies committed and approved to provide Health Related Services Needs (HRSN) services to qualified Medicaid Members. 
• WeLinkCare uses the FindHelp website to complete screenings, eligibility assessments, and connect Members to HRSNs. 

• WeLinkCare provides services to all Medicaid Members regardless of age.
• Active Medicaid enrollment is required. 
• All Medicaid Members are qualified for and are encouraged to receive an HRSN screening every year and/or when they experience a major life event.
• eHRSN are provided to Members who are found eligible after completing an eligibility assessment.
• All Medicaid Members who consent can receive a screening to identified any Health Related Social Needs including transportation, food and nutrition, and housing.
• Based on the outcome of the screening, Members may receive an eligibility assessment and/or support navigating to services based on need, preference, and availability. 
• The eligibility assessment determines whether Members are eligible for navigation to existing health related social needs services provided by local, state, and federal programs and/or enhanced services delivered by We Link Care's partner community based organizations. 
• Members who are eligible for enhanced services will be referred to enhanced services based on need, preference, and availability. Members receiving enhanced services will received additional care management support from a Navigator.
• WeLinkCare supports Members with determining their eligibility and need for HRSNs. Eligibility details can be found here.
  

Screening, Navigation, standard, and enhanced HRSN services. HRSN services are those for Housing, Food, and Transportation needs. 

• WeLinkCare’s Partner Agencies’ trained staff facilitate screening, navigation, and/or the health-related social needs services (HRSNs) to qualified Members.
• Screeners and/or Navigators complete the required screening, eligibility assessment, and assist with navigating standard and enhanced HRSNs and connecting members directly to the Housing, Food, and Transportation services.

• No, you do not need to pay. Services are provided free of charge to active Medicaid Members. You will not have to pay any money out of pocket. Services are billed to and paid for by Medicaid Fee for Service and Medicaid Managed Care to organizations providing services. 

If you have more questions, you can:

• Review the NYS’ Social Care Network page at Social Care Networks
• Email We Link Care at welinkcare@forwardleadingipa.org, 
• Call 1-888-808-1845 (WeLinkCare)